Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit.

The shipping calculator is located on the Shopping Cart page and Checkout pages so that you can calculate standard shipping costs for your full order before you begin the checkout process. You can calculate your estimated standard shipping fee by using the provided 'Estimate Shipping and Tax' module on the Shopping Cart and Checkout pages.

• If you’re logged in and have previously placed an order with us, your zip code will be saved.
• If you are not logged in, just select your Country, State/Province, and Zip/Postal code to get a shipping cost estimate. (You will have the option to upgrade your shipping to a different service during the checkout process.) If you select a different shipping method during checkout your actual shipping cost may be higher.
• Select products qualify for free UPS and/or USPS Ground shipping in the Continental US. Look for the free shipping icon on the product list detail pages.

Shipping Carriers

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail (USPS). Expedited or next day air shipping options are also available for rush deliveries.

UPS Shipping

• Guaranteed delivery time.
• Signature required upon delivery.

FedEx Shipping

• Signature required upon delivery.

US Postal Service (USPS) Shipping

• Shipments sent via US Postal Service can take significantly longer than with UPS or FedEx to reach their destination and certain shipments cannot be tracked.

• Overweight and/or oversized items (example Orders over 50pcs) can only be shipped by common carrier.
• Please allow 5-8 business days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puerto Rico.

Shipping Destinations

We ship to the following US and International locations:

US Customers

• Any residential address
• Your place of business
• APO addresses
• US territories and possessions
• We DO NOT ship to hotels, motels and/or resorts.

International Customers

• Your home address
• To businesses
• Any US address
• We DO NOT ship to your place of business, hotels, motels and/or resorts.
• We DO NOT ship to Iran, Sudan, or Cuba.
• For shipments to Russia, the maximum order value (including shipping charges) is 5,000 Roubles per shipment. For Moscow, Nizhniy, Novgorod, Krasnodar, Stavropol, St. Petersburg, and Vladivostok the maximum order value (including shipping charges) is 50,000 Roubles per shipment.
• Oversized items that DO NOT fit Parcel Services standards will be shipped via Bax Global-Schenker Logistics via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
• Please note:  We reserve the right to block certain products from being shipped outside of the US, based on manufacturer restrictions.
• PO Boxes can only be delivered to via the US Postal Service.
• You can save and edit your shipping and billing address in the my account section.

Delivery Times

If your order is being shipped from WISP Connect (not drop-shipped) to a US shipping address, you will get an expected delivery date for each shipping option during checkout or receive an e-mail confirmation including your expected delivery date once your order is processed.

• Delivery dates are based on carrier shipping practices, destination and the items you order. (Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked can not be held to the expected delivery dates.)
• Orders may be delivered in separate shipments.
• Order cutoff times for 1-Day and 2-Day Shipping Options are: Monday - Thursday: 12:30pm EST, Friday: 10:30am EST or 11:30am DST.
• Some items on our website are not regularly stocked at WISP Connect. 'Availability' on these items will show as 'Drop Ship', 'Accepting Orders' or 'Special Order'.
  • Drop Ship:  These items will be shipped to you directly from the manufacturer. These items generally take about 7-14 days to arrive to U.S. destinations.
  • Accepting Orders and Special Order:  If one of the items in your order include one of these non-regularly stocked items, we will ask you during checkout to choose whether you'd like us to ship your full order when all items are in stock or if you would like to a split shipment (this will not cost you more). The estimated delivery shown reflects the shipping time once WISP Conncet gets the item in stock. (International customers: If you choose to have a non-regularly stocked item priced below $500 shipped separately, it will be shipped to via USPS when it arrives at WISP Connect.)
• The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carrier's website until that evening. You may also track your order on our website (login not required).
• WISP Connect generally packs orders Monday through Friday. However, orders packed by WISP Connect on Sundays or Legal Holidays are not shipped until the following business day. If you receive an e-mail from us on a Sunday or Legal Holiday indicating that your order has shipped, please be aware that it will ship the next day.
• 'Business days' are defined as Monday through Friday, except holidays.
• Please note: All orders are subject to approval by our verification department. We will notify you by phone or e-mail should your order be delayed.

Delivery Terms

Delivery terms are Ex-Works Kalamazoo, Michigan unless otherwise specified in writing. Title to the merchandise shall pass to the buyer upon delivery of merchandise to the common carrier.